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Enlighten On-Site Assessment

Enlighten conducts an on-site assessment before every project to ensure fit and to review existing management practices /tools. A typical on-site assessment takes 4-5 days followed by a presentation of findings, projected benefits and ROI.  Our process is fast, but thorough - and we back up our projections with guarantees you can count on.

THOUGHT LEADERSHIP

Gain from the knowledge we’ve collected from transforming businesses across the globe

Flexible Work Teams

Vendors in the market are increasingly encouraging their clients to develop “flexible” back-office operations, whereby work moves seamlessly between teams based on capacity, rather than based on narrowly defined team functions. Indeed, there are several advantages to adopting flexible work teams, and companies that successfully implement this resourcing strategy have much to gain.

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Why Company Needs to Avoid BPM Project Pitfall? | Enlighten

Avoiding BPM Project Pitfalls

Executives seeking process improvement are adopting BPM solutions in ever-increasing numbers to help automate complex back-office workflows. The promise of streamlined operations is compelling, with BPM solutions offering a sophisticated array of capabilities well-suited to the back office.

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The Power of Staff Engagement

Employee engagement is a powerful driver of business success. Data from companies across sectors and around the world show just how large an impact engagement makes, and what a competitive advantage it can provide.

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How to Bring Agility to Your Back-Office Operations | About Us | Enlighten Global Operations Consulting Firms

Building Agility at Scale

An agile back office that can quickly respond to opportunities and threats – what an enticing vision! But how can large companies put this vision into practice and become truly agile?

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What are Blended Work Teams? | Enlighten OPEX Insights

Blended Work Teams

Vendors in the market are encouraging their clients to implement “blended work teams”, whereby relatively straightforward transactions from the back-office are moved and processed by Contact Center staff during quieter periods.

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LATEST NEWS

Race Car Driver Will Tregurtha Extends Unbroken Podium Run To Four

In line with our mission to help clients become operationally exceptional and carve out a competitive edge, race car driver William Tregurtha has been sponsored by Enlighten for the last two years as he sets his sights on achieving the highest accolades in the sport.

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