Gain from the knowledge we’ve collected from transforming businesses across the globe
Lured by the prospect of major costs savings and productivity improvements, executives eagerly proceed with Lean or Six Sigma projects. The reality, however, is that most Lean implementations fail to produce the desired results, especially in white collar environments.
Executives overseeing transactional processing operations routinely question the leadership attributes held by front-line management within their organizations. Their concern is justified, as the typical front-line manager employs a highly reactive approach to management and focuses on “putting out fires” rather than proactively managing their teams.
Most white collar organizations rely on average processing times to underpin their benchmarks and performance standards. In fact, the use of “averages” in calculating benchmarks is so prevalent and widespread in the white collar environment that executives frequently fail to grasp the serious consequences of using this approach.
In many industries,there is an incredible amount of latent capacity that is wasted in the back- and middle-office on a daily basis. This fact is routinely overlooked by the majority of C-suite executives, who are unable to see the extent of unused capacity so deeply hidden within their organizations.
Creating operational excellence and instilling a culture of continuous improvement is a utopia that most organizations never reach. Nonetheless, certain industries have witnessed much greater success than others in the quest for continuous improvement.
To keep its asset servicing functions running smoothly, Northern Trust is using technology from performance management analysis software vendor Enlighten to identify available resources.
Enlighten has once again been listed in Gartner’s Hype Cycle series, under Human Capital Management Technology 2019 in the category of Mid/Back-Office Workforce Optimisation (MBWFO).
In line with our mission to help clients become operationally exceptional and carve out a competitive edge, race car driver William Tregurtha has been sponsored by Enlighten for the last two years as he sets his sights on achieving the highest accolades in the sport.
Enlighten-sponsored race driver Will Tregurtha produced another sensational performance at the GT4 European series in Brands Hatch.
Enlighten-sponsored racing driver William Tregurtha will make his first appearance on Australian soil on February 2-4 in the world-famous Liqui-Moly Bathurst 12-hour endurance event.