ENLIGHTEN SOFTWARE SUPPORTS MANAGEMENT DISCIPLINES
Sustainable continuous improvement is achieved by empowering leaders and teams
with actionable information that gives deep insight into daily performance. Enlighten Software provides the metrics and planning backbone that enables managers at all levels to truly transform the business.
DASHBOARDS PROVIDE VISIBILITY AND TRANSPARENCY
AT EVERY LEVEL
Individual, team-level and Executive dashboards provide clear visibility of productivity, efficiency, quality, employee engagement and customer service levels. You will easily be able to see if your performance goals are balanced with quality and service objectives at every level of the organization.
PERFORMANCE REPORTS FUEL DAILY DISCUSSIONS
Consistent metrics for all teams create a “common language” to help managers identify best practice and improvement opportunities. Daily, meaningful performance feedback enables target setting, coaching and performance optimization by teams. Performance data is timely, relevant and actionable.
FORECASTING INFORMS PROACTIVE PLANNING
FORECASTING & PLANNING
Our advanced forecasting methodologies predict volumes and help you model capacity requirements to ensure you are ready for expected and unexpected volume spikes. The software translates the complex interplay of volume trends and granular time standards into reliable and easy to interpret resource requirements. Long term forecasting feeds monthly, daily and weekly scenario modeling. Proactive planning and load balancing across teams and even department becomes the norm.
UNCOVER, QUANTIFY AND REMOVE WASTE
Enlighten’s unique system makes waste visible and quantifiable. Teams know how much time is spent on value-add work, non-value-add work and waste. Waste is categorized, enabling data-based decision-making, action plans and escalations and aggregated across business areas, enabling executive insight, prioritization of improvement efforts and accurate measurement of impact.
UNDERSTAND AND MINIMIZE COSTS,
WHILE ACCELERATING THROUGHPUT
Analyze unit costs as well as end-to-end process costs. Identify improvement opportunities that will provide the greatest ROI. Accurately measure the cost benefit of completed process improvement initiatives.
Prioritize waste eradication and process improvement initiatives that accelerate throughput and provide the greatest customer value.