Healthcare insurers are facing increasing pressure to drive down their administrative costs in areas such as claims and member services, while improving quality and customer service.
The back and middle office functions of claims processing and member management provide excellent opportunities for much needed improvements. Enlighten’s transformation program and its supporting SaaS solution provide the performance changes you are looking for—without the need to change your current IT systems, and without disruptive outsourcing.
Over the course of 20 weeks the program will transform your back-office culture. Your teams will be focused on performance and quality, fueled by the analytics that give every team member and manager productivity, efficiency and quality metrics.