At Enlighten, we’re all ears when it comes to our clients. Your invaluable feedback has fuelled a wave of world-class improvements in our upcoming release. Buckle up for the grand reveal:
Get ready to unlock productivity, streamline processes, and elevate your learning game with Enlighten’s latest release.
Gain from the knowledge we’ve collected from transforming businesses across the globe
Thought leadership series Download the paper EMBRACING CONTINUOUS IMPROVEMENT Amid growing pressures to improve business
From Chief Experience Officer to Chief Sustainability Officer, C-suite titles are constantly evolving to reflect
When we think of science, objectivity springs to mind followed by systematic observation, experimentation, and
If organizational leaders are going to harness CI for strategic business transformation, they’ll need to
Introduction to the series There is unprecedented pressure on organizational leaders today to improve business
Hear from Sarah Coughlin, Head of Enlighten Institute of Management about how to transform operations
We are pleased to announce the promotion of Jeff Smith from Chief Lead APAC to Chief Global Delivery
With data, Enlighten sheds light on the inner workings of FinTechs to provide visibility and transparency across the business, so leaders can achieve operational excellence and improve productivity and efficiency.
Global operational excellence company Enlighten announced today that it has received the Frontrunner Award in the CEO of
To keep its asset servicing functions running smoothly, Northern Trust is using technology from performance management analysis software vendor Enlighten to identify available resources.
Enlighten has once again been listed in Gartner’s Hype Cycle series, under Human Capital Management Technology 2019 in the category of Mid/Back-Office Workforce Optimisation (MBWFO).
A large global banking and investment firm with branches across the US, UK and SA was experiencing a productivity performance improvement across its operations. The improvement impacted several key areas, resulting in positive outcomes in employee performance and engagement, to customer satisfaction.
Helping US-headquartered top mutual fund customer service organization to keep quality high and optimize capacity across on-shore and off-shore operations - 85% efficiency gain in 20-week pilot program and 107% efficiency gain overall.
Helping leading US provider of record-keeping services to grow capacity for new clients with minimal growth in FTE - 24.8% efficiency gain in 20 weeks
Helping a large insurer improve productivity in Underwriting and Claims across Commercial Insurance, Personal Auto Insurance and Personal Lines Insurance groups – Efficiency increase of 66% and Net Promoter Score gain of 136% in Year One of long-term client engagement
Helping one of the largest US P&C Insurance company to improve active management and training to improve service levels and productivity – Across multiple groups, Average Handle Time reduced 9-25% while service levels increased 58-75% in 20 weeks
Helping one of the largest US P&C Insurers grow capacity in centralized insurance back-office operations to handle increasing workload during phased location consolidation without overworking associates – Improved efficiency by 54% during the 20-week pilot project while maintaining quality and improving culture.
Learn how Enlighten helped an international Retail Banking institution to improve output per FTE, employee engagement and efficiency
How Enlighten helped a global banking institution increase throughput, improve employee engagement and reduce backlogs by more than 85%