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Continuous Improvement

Enlighten Continuous Improvement Practitioner program

This Lean Six Sigma Yellow Belt accredited course is designed to equip your team with the skills and tools needed to drive improvement, increase efficiency, and deliver substantial ROI. Participants will learn to use Enlighten’s CI Framework and data to identify and solve business problems, manage projects effectively, and navigate change. Empower your supervisors, team leaders, and managers to excel in their roles, engage your workforce, and foster a culture of continuous improvement. Join us to unlock new dimensions of problem-solving and sustainable growth for your business.

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Enlighten Continuous Improvement Framework Drives Results

Utilizing Lean methods and the scientific approach to transform business processes and remove substantial amounts of waste, the Enlighten Continuous Improvement Framework is a highly collaborative model tailored to achieve measurable results along with outstanding customer satisfaction.

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MOVING THE NEEDLE ON CONTINUOUS IMPROVEMENT

Harness the power of continuous improvement and transform your business strategies with our thought leadership series.

The Continuous Improvement Practice

Use Lean methods and the scientific approach to transform business processes and remove waste.

End-to-End Optimization

Transformational change | System-wide | Process width | Solve systemic problems

Continuous Improvement

Team level | Individual process/es | Process depth | Removal of waste

Continuous Improvement Training

Lean practitioner | Lean Six Sigma Green Belt | Lean leader | Waste removal

Projects

Proven project delivery framework to help clients meet business objectives

Fulfil / Augment

Fulfil or supplement clients’ continuous improvement capabilities | Projects | PMO | Training

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6 Reasons Our Approach Delivers

1

Change Management

Change management is foundational to all continuous improvement endeavors, and our approach accounts for this.

2

Business Engagement

With the help of a strong engagement model with the business, we ensure business objectives and priorities are met.

3

Governance & Buy-in

Our approach involves structured project governance and senior management buy-in to drive accountability for results.

4

Enlighten Data

Our team members are experts at using Enlighten data to facilitate successful, swift and sustainable change.

5

Proven CI Framework

Our proven CI Framework solves problems and delivers value. We do not just provide recommendations and walk away.

6

Skills & Expertise

Our team has significant experience leading different types of transformation projects to deliver sustainable improvement.

Case Studies

Project Context:

The Enlighten Continuous Improvement Practice identified a significant Opportunity to reduce Clarification and Research Waste within a Claims Adjustment Business Area, comprised of ~ 110 FTE. Waste identified equated to 18% of the total resources in the business area. Project timelines were 15 weeks and I.T. changes were out of scope for the project.​

Project Goals

Reduce waste (‘Clarification and Research’ category) by 15 – 20% within a 15-week timeframe.​

Upskill the Claims Adjustment Supervisors and Managers on Lean tools and methods to shift the organization to a Continuous Improvement mindset.​

Key Pain Points

SOP’s and decision-trees to make adjustments are not well documented and open for interpretation. Furthermore, best-practice for complex scenarios are not documented and shared.​

People allocated to work / scenarios they are not familiar with and lack exposure and experience.​

Operations not providing notes/information as to why adjustment is started which increases time Clarification and Research time.​

Key Solutions

Redesign SOP’s, training material and decision trees for Operators to effectively make adjustment determinations.​

Development of a Learning Ecosystem (using MS Teams) to dynamically share Best Practice and update SOP’s / training material. ​

“Assist Line” capability for Operator Support on complex determinations / scenarios.​

Improved allocation of work based on Operators skills / experience / exposure using Enlighten Planning module.​

Project Results

Project delivered a 2:1 Return On Investment (ROI), as result of removing 42% of ‘Clarification and Research’ waste.​

Systematic and automated control mechanisms empowered Supervisors to effectively sustain gains delivered by the project.​

Skills transfer of Lean principles, methods and tools allowed Line Managers to identify further improvement opportunities​.

The Team Leads and I have learned a lot about solution implementation, waste lean processes and the importance of implementing control plans that will allow us to track our progress.
Manager

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