enlighten operational excellence

New breakthrough in operations management

Drive 20-40% sustainable performance gains in just 20 weeks

Enlighten's program and metrics deliver:
  • Savings measured in millions with ROI measured in months
  • Embedded metrics with robust forecasting and planning
  • An empowered and engaged work force
  • A culture of continuous improvement
  • Active management focused on removing waste
  • Identification of 20-40% more capacity and how best to use it
  • 50-100% improvement in productivity and efficiency
  • Simultaneous gains in quality and customer satisfaction
  • Greater visibility and control of operations

Peter Mullins, SAI Global CEO describes how Enlighten delivers dramatic change quickly and "just makes business sense."

Featured News: “Enlighten: Key to Effective Resourcing”


Discover how the Enlighten approach has proven the fastest route to sustainable change for leading organizations worldwide. Request an executive briefing today.

Request Info

COO's view of Enlighten's 20 week Transformation Program

Actual results achieved by a major financial institution.
During the 20-week program Enlighten introduces new management disciplines, supported by ground-breaking software analytics. Managers are coached to optimize performance using a balanced scorecard approach. The analytics are practical, accessible and actionable, enabling managers to integrate effective planning, forecasting and scenario modeling into their management activities.

Value-added Output
Per FTE Improvement

Productivity
Improvement

0%

Quality
Improvement

0%

Capacity
Created

Reduction in
Error Rates

0%

Unit Cost
Reduction

Organizational Effectiveness

Week 0

Commencement

Incomplete metrics in place - Opening communication

Value-added Output
Per FTE Improvement

Productivity
Improvement

0%

Quality
Improvement

0%

Capacity
Created

Reduction in
Error Rates

0%

Unit Cost
Reduction

Organizational Effectiveness

Week 4

Benchmark

Ascertain historical performance

Value-added Output
Per FTE Improvement

Productivity
Improvement

5%

Quality
Improvement

16%

Capacity
Created

Reduction in
Error Rates

5%

Unit Cost
Reduction

Organizational Effectiveness

Week 8

Install Enlighten

Commence using the Enlighten System (On-job coaching)

Value-added Output
Per FTE Improvement

Productivity
Improvement

15%

Quality
Improvement

31%

Capacity
Created

Reduction in
Error Rates

15%

Unit Cost
Reduction

Organizational Effectiveness

Identify & remove non-value added

activities & waste

Week 12

Waste Removal

Value-added Output
Per FTE Improvement

Productivity
Improvement

25%

Quality
Improvement

56%

Capacity
Created

Reduction in
Error Rates

52%

Unit Cost
Reduction

Organizational Effectiveness

Week 16

Reinvest some capacity to improve quality & reduce errors

Harvest latent capacity

Value-added Output
Per FTE Improvement

Productivity
Improvement

40%

Quality
Improvement

77%

Capacity
Created

Reduction in
Error Rates

95%

Unit Cost
Reduction

Organizational Effectiveness

Week 20

Completion

Benchmark performance to project targets (Commence Post Project Support)



“The combination of software, services, analytics and methodology is unique, and will not be easily replicated by other providers.”

– Gartner Cool Vendor Report 2013, Gartner Inc.

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