enlighten operational excellence

New breakthrough in operations management

Drive sustainable performance gains in just 15-20 weeks

Enlighten's transformation program and planning and metrics system deliver:
  • Savings measured in millions with payback measured in months, not years
  • Embedded metrics with robust forecasting and planning
  • An empowered and engaged work force
  • A culture of continuous improvement
  • Active management focused on removing waste
  • Identification of 20-40% more capacity and how best to use it
  • 50-100% improvement in productivity and efficiency
  • Significant gains in quality and customer satisfaction scores
  • Greater visibility and control of operations

Peter Mullins, SAI Global CEO describes how Enlighten delivers dramatic change quickly and "just makes business sense."

Featured News: “Enlighten: Key to Effective Resourcing”
Says SAI Global in Electronic Settlement Newsletter...

The path to Continuous Lean starts here...

To explore if there is a fit for your organization, arrange for a face-to-face executive briefing by an Enlighten expert.

Gain an in-depth understanding of the transformation program. Learn how to transform your organization’s culture and drive exceptional performance in 20 weeks or less.

Tell me more...

COO's view of Enlighten's 20 week Transformation Program

Actual results achieved by a major financial institution.
Enlighten provides a comprehensive continuous improvement system. It is a rich combination of management methodologies, management training and coaching, fueled by ground-breaking software analytics. The analytics are practical, accessible and actionable analytics for managers to optimize performance and integrate effective planning, forecasting and scenario modeling into their management activities.

Value-added Output
Per FTE Improvement

Productivity
Improvement

0%

Quality
Improvement

0%

Capacity
Created

Reduction in
Error Rates

0%

Unit Cost
Reduction

Organizational Effectiveness

Week 0

Commencement

Incomplete metrics in place - Opening communication

Value-added Output
Per FTE Improvement

Productivity
Improvement

0%

Quality
Improvement

0%

Capacity
Created

Reduction in
Error Rates

0%

Unit Cost
Reduction

Organizational Effectiveness

Week 4

Benchmark

Ascertain historical performance

Value-added Output
Per FTE Improvement

Productivity
Improvement

5%

Quality
Improvement

16%

Capacity
Created

Reduction in
Error Rates

5%

Unit Cost
Reduction

Organizational Effectiveness

Week 8

Install Enlighten

Commence using the Enlighten System (On-job coaching)

Value-added Output
Per FTE Improvement

Productivity
Improvement

15%

Quality
Improvement

31%

Capacity
Created

Reduction in
Error Rates

15%

Unit Cost
Reduction

Organizational Effectiveness

Identify & remove non-value added

activities & waste

Week 12

Waste Removal

Value-added Output
Per FTE Improvement

Productivity
Improvement

25%

Quality
Improvement

56%

Capacity
Created

Reduction in
Error Rates

52%

Unit Cost
Reduction

Organizational Effectiveness

Week 16

Reinvest some capacity to improve quality & reduce errors

Harvest latent capacity

Value-added Output
Per FTE Improvement

Productivity
Improvement

40%

Quality
Improvement

77%

Capacity
Created

Reduction in
Error Rates

95%

Unit Cost
Reduction

Organizational Effectiveness

Week 20

Completion

Benchmark performance to project targets (Commence Post Project Support)

What thought leaders are saying...

"Gartner is seeing new, analytics-driven approaches to improving efficiency and effectiveness emerging for the back and middle office.

They combine Work Force Management (WFM) software with a 'continuous lean' work methodology. Using lean metrics, managers are able to dynamically improve employee performance. When integrated with root cause analysis, we have observed organizations that have saved steps in work processes and achieved impressive gains in productivity and quality."

- Michael Maoz, Vice President and Gartner Distinguished Analyst, Gartner Inc.


Learn more...
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