enlighten operational excellence

enabling exceptional back-office performance

Enlighten’s management transformation program and software analytics together enable:

  • Embedded metrics and behaviors with sustainable outcomes
  • An empowered and more engaged work force
  • A culture of continuous improvement
  • Active management focused on removing waste
  • The revealing of 20-40% more capacity to invest in growth
  • Dramatic improvements in productivity (50-100%)
  • Significant improvement in quality and customer satisfaction
  • Greater visibility and control over back office operations
  • Savings measured in millions with payback measured in months, not years.

Peter Mullins, SAI Global Property General Manager describes how Enlighten delivers dramatic change quickly and "just makes business sense."

Featured News: “Enlighten: Key to Effective Resourcing” Says SAI Global in Electronic Settlement Newsletter...

COO's view of Enlighten's 20 week Transformation Program

Actual results achieved by a major financial institution.
Enlighten provides a comprehensive continuous improvement system. It is a rich combination of management methodologies, management training and coaching, fueled by ground-breaking software analytics. The analytics are practical, accessable and actionable analytics for managers to optimize performance and integrate effective planning, forecasting and scenario modeling into their management activities.

Value-added Output
Per FTE Improvement

Productivity
Improvement

0%

Quality
Improvement

0%

Capacity
Created

Reduction in
Error Rates

0%

Unit Cost
Reduction

Organizational Effectiveness

Week 0

Commencement

Incomplete metrics in place - Opening communication

Value-added Output
Per FTE Improvement

Productivity
Improvement

0%

Quality
Improvement

0%

Capacity
Created

Reduction in
Error Rates

0%

Unit Cost
Reduction

Organizational Effectiveness

Week 4

Benchmark

Ascertain historical performance

Value-added Output
Per FTE Improvement

Productivity
Improvement

5%

Quality
Improvement

16%

Capacity
Created

Reduction in
Error Rates

5%

Unit Cost
Reduction

Organizational Effectiveness

Week 8

Install Enlighten

Commence using the Enlighten System (On-job coaching)

Value-added Output
Per FTE Improvement

Productivity
Improvement

15%

Quality
Improvement

31%

Capacity
Created

Reduction in
Error Rates

15%

Unit Cost
Reduction

Organizational Effectiveness

Identify & remove non-value added

activities & waste

Week 12

Waste Removal

Value-added Output
Per FTE Improvement

Productivity
Improvement

25%

Quality
Improvement

56%

Capacity
Created

Reduction in
Error Rates

52%

Unit Cost
Reduction

Organizational Effectiveness

Week 16

Reinvest some capacity to improve quality & reduce errors

Harvest latent capacity

Value-added Output
Per FTE Improvement

Productivity
Improvement

40%

Quality
Improvement

77%

Capacity
Created

Reduction in
Error Rates

95%

Unit Cost
Reduction

Organizational Effectiveness

Week 20

Completion

Benchmark performance to project targets (Commence Post Project Support)

What thought leaders are saying...

"Gartner is seeing new, analytics-driven approaches to improving efficiency and effectiveness emerging for the back and middle office.

They combine Work Force Management (WFM) software with a 'continuous lean' work methodology. Using lean metrics, managers are able to dynamically improve employee performance. When integrated with root cause analysis, we have observed organizations that have saved steps in work processes and achieved impressive gains in productivity and quality."

- Michael Maoz, Vice President and Gartner Distinguished Analyst, Gartner Inc.


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The path to Continuous Lean starts here...

Enlighten On-Site Assessment

Enlighten is offering a two day on-site visit that results in a report summarizing the potential to achieve breakthrough productivity, quality & customer satisfaction gains.

Results are attainable with low schedule and cost risk and without the need to change any of the systems on which your business is built.

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