In many industries,there is an incredible amount of latent capacity that is wasted in the back- and middle-office on a daily basis. This fact is routinely overlooked by the majority of C-suite executives, who are unable to see the extent of unused capacity so deeply hidden within their organizations.
Lured by the prospect of major costs savings and productivity improvements, executives eagerly proceed with Lean or Six Sigma projects. The reality, however, is that most Lean implementations fail to produce the desired results, especially in white collar environments.
Most white collar organizations rely on average processing times to underpin their benchmarks and performance standards. In fact, the use of “averages” in calculating benchmarks is so prevalent and widespread in the white collar environment that executives frequently fail to grasp the serious consequences of using this approach.
Executives overseeing transactional processing operations routinely question the leadership attributes held by front-line management within their organizations. Their concern is justified, as the typical front-line manager employs a highly reactive approach to management and focuses on “putting out fires” rather than proactively managing their teams.
Creating operational excellence and instilling a culture of continuous improvement is a utopia that most organizations never reach. Nonetheless, certain industries have witnessed much greater success than others in the quest for continuous improvement.
Enlighten conducts an on-site assessment before every project to ensure fit and to review existing management practices /tools. A typical on-site assessment takes 4-5 days followed by a presentation of findings, projected benefits and ROI. Our process is fast, but thorough – and we back up our projections with guarantees you can count on.